Return and Refund Policy

Thank you for choosing Ruby’s Discount Clothing Store for your shirt purchase! We are committed to ensuring your satisfaction. To help make your return and refund process as easy as possible, we have outlined the following guidelines:

30-Day Return Window

Ruby’s Discount Clothing Store offers a 30-day return period, starting from the date you receive your order. To be eligible for a return, the item must be unused, undamaged, and in its original condition, including all tags and packaging.

How to Initiate a Return

To begin a return, please contact us at support@rubysdiscount.com. Our team will provide return instructions and an authorization. Please note, returns without prior approval will not be accepted.

Return Shipping Labels

• Defective Items: We will send you a prepaid return label to return defective products.

• Non-Defective Items: If you are returning an item due to a change of mind or customer remorse, you will be responsible for the return shipping costs.

Return Period

Returns must be initiated within 30 days of receiving the product.

Condition for Returns

We accept returns for products that are unused, unwashed, and in their original condition.

Restocking Fee

Ruby’s Discount Clothing Store does not charge any restocking fees for returns.

Return Shipping Costs

• Defective Items: Ruby’s Discount Clothing Store covers return shipping costs for defective products.

• Non-Defective Items: Return shipping costs for non-defective items are the customer’s responsibility.

Damaged, Incorrect, or Faulty Products

Please inspect your products as soon as you receive them. If you find any damage, inaccuracies, or defects, contact us immediately at support@rubysdiscount.com. We will work to resolve the issue quickly.

Exchanges

We offer exchanges for damaged, inaccurate, or defective items. If you need to exchange an item, please reach out to us for assistance.

Restoration Fee

No restoration fees are applied to returns.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund. If approved, we will issue a refund to your original payment method. Refunds will be processed within 14 days, based on your bank or credit card issuer’s policies.

Thank you for shopping with Ruby’s Discount Clothing Store! We aim to provide a seamless return experience and are here to assist if you have any questions.

CONTACT INFORMATION:

• Trade name: Ruby’s Discount Clothing Store
• Phone number: +447950135303
• Email: support@rubysdiscount.com
• Address: 102 Queens Cres, London NW5 4DU, United Kingdom